CrystalPress Support

CrystalPress Support

CrystalPress Rhinestone Machine


Follow these steps to install software for your CrystalPress

Step One:

Install USB drivers by downloading the installation program and running it. Answer ‘yes’ or ‘OK’ to any security prompts.

Step Two:

Install the CrystalStudio Software by downloading the installation file and running it. Answer ‘yes’ or ‘OK’ to any security prompts.

Step Three:

Install hardlock security key drivers by downloading the installation program and running it. Answer ‘yes’ or ‘OK’ to any security prompts. These drivers are required to use the software key that allows Ioline 301 and CrystalStudio software to operate.

Final Step:

Continue following the steps in the Ioline Quick Start Guide that was included with your machine. Visit the Manuals tab on this page to find the PDF User and Quick Start Guides and software manuals for your equipment. The Downloads tab includes the software listed above and other tools for your machine for later reference.

Tech Bulletins

Maintenance and Repair

CrystalPress Carriage Replacement
File: 110908_Installation_CPII _Carriage_R00.pdf
CrystalPress Carriage Cover Removal
File: 110931_CP_Carriage_Cover_Removal_R0.pdf
CrystalPress Carriage Filter Replacement
File: 110852_CP_Filter_Replacement_R0.pdf
CrystalPress Carriage Ribbon Cable Replacement
File: 111253_Replace_Ribbon_Cable_CPII_R00.pdf
CrystalPress Carriage Pump Replacement
File: 111211_Install_Carr_Pump_CPII_R00.pdf
Replace CrystalPress Carriage Transmission (Y Axis)
CrystalPress II Sorter Bowl Replacement
CrystalPress II Sorter Bowl Replacement – Alternate
CrystalPress II Sorter Bowl PCB Replacement
CrystalPress Stand Assembly
Installation of Sorter Bowl Diffuser
CrystalPress Drive Shaft Replacement
CrystalPress Keypad Replacement
CrystalPress Rear Panel Replacement
CrystalPress Main Logicboard Replacement
Sorter Bowl Wiper Installation
CrystalPress Repacking Guide in Original Box
Sorter Bowl Shield Installation
Aligning Sorter Bowls with the Alignment Tool
Rebuild Carriage Transmission with Existing Motor (Y Axis)
Upgrade CrystalPress II with Large Motor Carriage Transmission
Replace Sorter Bowl Limit Switch
Install Sorter Bowl Wheel Dampener
Install Sorter Bay Bracket Screw
Ioline Rhinestone Size Chart
File: rhinestone_size_sheet_r1_web.pdf
Ioline Rhinestone Application Guide
File: 111284_Ioline_Rhinestone_Application_Guide.pdf
Install Cutter Keypad – I/S, 300, 350HF Only
Rebuild Carriage Transmission with Existing Motor (Y Axis)
Replace Carriage Transmission (Y Axis)
Install Casters on a Stand
Replace Carriage Flexures – I/S, CrystalPress Only
Swapping Carriage and Paper Motors for Testing – I/S, 300, 350HF Only
Upgrading a Power Supply
Install the Universal Power Supply
Install Driveshaft – I/S, CrystalPress Only
Replace Driveshaft Belt (X Axis)
Replace Carriage Transmission Motor (Y Axis)
Replace Carriage Transmission Belt (Y Axis)
Replace Carriage Belt (Y Axis)
Remove End Covers
Remove Bottom Cover
Replace Rear Power and Communication Panel – I/S, 300, 350HF Only
Replace USB/Serial Logic Board in Rear Panel
File: 109586R01_Replace_USB_PCB.pdf

Software Tips

Configure Rhinestone Worx for use with CrystalStudio & CrystalPress
File: CrystalPress-Configuring_Rhinestone_Worx_for_CrystalStudio.pdf
How to Plot from Adobe Illustrator
File: Adobe_Illustrator-DXF_Export.pdf
How to Plot from CorelDraw™
File: CorelDraw-Export_to_Ioline_software.pdf

Compliance and Environment

Ioline ROHS Statement
Official statement of ROHS compliance for Ioline products.
File: Ioline_RoHS_Complaince_Statement_2014.pdf
Ioline REACH Statement
Official statement of REACH compliance for Ioline products.
File: Ioline_REACH_Compliance_2020.pdf
Recycle Ioline Components
The Ioline Recycle website offers options for safely and properly recycling obsolete or damaged components.


CrystalPress Quick Start Guide
Assembly and setup directions for the CrystalPress Rhinestone printer.
File: CrystalPress_quickstart_guide.pdf
Version: 10
Posted: 2019.09.25
Size: 3.3 MB
CrystalPress User Guide
Detailed user directions and information about the CrystalPress Rhinestone printer.
File: CrystalPress_user_guide.pdf
Version: 6
Posted: 2018.03.20
Size: 2.8 MB
CrystalStudio Software User Guide
Detailed user directions and information about the CrystalStudio Rhinestone design management software.
File: CrystalStudio_user_guide.pdf
Version: 8
Posted: 2018.03.20
Size: 3.1 MB


Vector vs Raster
Understand the basics of vector and raster graphics, and the process of scanning and digitizing images for decorated apparel.
File: vector_v_raster.pdf
CorelDraw™ page Orientation
Learn how CorelDraw and similar programs orient designs relative to how they are processed by Ioline machines.
File: Software-CorelDraw_Page_Orientation.pdf
Contour graphics with CorelDRAW!®
Lesson on how to make contour graphics for the 300 System using CorelDRAW!® that also applies to other machines.
File: contour_cuts.pdf
CorelDraw™ Node Reduction Tutorial
Fix designs that cut very slowly due to many small vectors in design outlines.
File: CorelDraw-Node_Reduction.pdf
CorelDraw™ Single/Stroke Line Fonts
Learn about making and using single line/stroke fonts in CorelDRAW!®
File: CorelDraw-Single_Line_Fonts.pdf
Ioline Design Single Line Fonts
Using Ioline Design single line fonts with CrystalPress
File: IolineDesign-Single-Line_Fonts.pdf
Version: 0
Posted: 2018.05.11
Size: 1.6 MB

Complete Process: Make a Rhinestone Transfer on the Ioline CrystalPress

See the entire process of making a Rhinestone transfer in minutes on the automatic Ioline CrystalPress.

  1. Start with setting up the machine; install the C-Stick and sorter wheels then load Rhinestones.
  2. Switch to CorelDRAW to make a simple vector design compatible with the CrystalStudio software.
  3. Finish up by importing the design into CrystalStudio and automatically adding Rhinestones before printing the transfer in a few seconds on the CrystalPress.

Using Design Software with Ioline Products

Export from Illustrator

How to export from Illustrator (CS2 and higher) to open in Ioline software.

Export from CorelDraw

How to export from CorelDraw (Any Version) to open in Ioline Software.

Hand Trace a bitmap in CorelDraw

How to hand-trace a bitmap in CorelDraw using the Bezier Curve Tool.

CorelDraw x6 Centerline Trace

How to create a center line font in CorelDraw X6. Perfect for creating rhinestone letters with a single line of stones.


CrystalStudio 3.0, New Features Part 1

This is the first part of a two part series that shows the new features in CrystalStudio 3.0.

CrystalStudio 3.0, New Features Part 2

This is the second part of a two part series that shows the new features in CrystalStudio 3.0.

CrystalStudio File Menu Introduction

Follow along as the CrystalStudio File menu is described in detail. This is a quick overview of using standard file commands in CrystalStudio.

CrystalStudio Layers Menu Introduction

Layer menu settings are explained to demonstrate how this powerful tool allows the CrystalPress to mix up to 16 colors in a single motif. Also learn why choosing the Sorter Number is key to transferring the design on screen to crystals on the garment.

CrystalStudio Settings Menu Introduction

Advanced settings and tools in the Settings menu are reviewed. See how to set customer default crystal prices so layers always use the right price when costing a job.

CrystalStudio Shapes Menu Introduction

Features in the CrystalStudio Shapes menu are reviewed. Learn about managing motif layout with mirror, rotate, scale, and copies.

CrystalStudio Toolbar Introduction #1

Explore CrystalStudio top toolbar functions in the first of a series on the topic. Learn about collapsing menus, opening and saving files, and the different ways to view designs on screen.

CrystalStudio Toolbar Introduction #2

Explore CrystalStudio top toolbar functions in the second installment on the topic. See how CrystalStudio zoom tools allow close work for fine tuning, what moving a design does, and how to choose transfer sheet size for normal and extra long motifs.

CrystalStudio Toolbar Introduction #4

This is the fourth and final installment in the CrystalStudio top toolbar functions. Learn about the stone editing features including moving, copying, pasting and deleting single stones. See how the Stamping feature works for copying more than one stone at a time.


Application that works with the Ioline CrystalPress for converting vector art to Rhinestone designs then prints the transfer on the machine.
Download: CrystalStudio_setup_full.exe
Latest Version: 3.11
Posted: November 16, 2015
OS: Microsoft Windows® (x32 and x64): Win7, Win8.1, Win10
Release Notes: What’s New list
Control Center Software
Interface for adjusting plotter parameters for the 600Ae, 600AeX, 28Ae, Stylist Ae, Studio A, 200, 300, 350HF, 100, SmarTrac I/S, SmarTrac Contour, and CrystalPress.
Download: windowsCC_setup_full.exe
Latest Version: 16
Posted: 2015.11.16
Size: 24 MB
OS: Microsoft Windows® (x32 and x64): Win 7, Win 8.1 and Win 10
Release Notes: What’s New list
To install: Running the installer might display a warning if much older previous versions are installed. Remove all previous versions before installing this version. The equipment User Guide has directions for using the Control Center.
Previous Version: If the new Control Center fails to connect, please download and install the previous version 12.4.
Please contact Ioline Customer Service to obtain the latest firmware for your plotter.
Hardlock Drivers
For Ioline software like 301 and CrystalStudio licensed through a security key that requires drivers.
Download: HASPUserSetup.exe
Latest Version: 7.92
Posted: 2019.08.12
Size: 17.9 MB
OS: Microsoft Windows® (x32 and x64): Win 7, Win 8.1 and Win 10
IMPORTANT NOTE: Perform these steps BEFORE inserting the security key for the first time. Download the driver file linked above to the computer that will run the software. Install the driver files by double clicking on the downloaded file. Follow the installation steps and wait for the installation to finish. Once installation is complete, reboot the computer if asked then connect the security key to an open USB port. Allow the key drivers to recognize the new key. Once the process is complete, run the Ioline software to test for correct installation.
USB Drivers
For the Ioline 100, 300, 350HF, FlexJet E, StudioJet, 600Ae, SmarTrac I/S & Contour, and CrystalPress equipped with a USB port.
Only for equipment manufactured on or after January 1, 2008
Download: CDM21228_Setup.exe
Latest Version: 2.12.28 (need to check your current version?)
Posted: 2018.05.02
Size: 2.4 MB
OS: Microsoft Windows® (x32 and x64): Win 7, Win 8.1 and Win 10
Read Me: On most Windows based computers, Ioline USB drivers will upgrade automatically through the Windows Update service. Use the file shown above to manually update the USB drivers if desired. Please refer to the USB Installation Guide for more information.
NOTE: If an error appears about “elevation”, run the file by right-clicking on it and choosing “Run as Administrator” instead of left-double-clicking on it.
Install: Download the driver file to the computer that is/will connect to the machine. Power off any connected Ioline machines then install the drivers by double clicking on the downloaded file. Once installation is complete, reboot the computer then connect and power on Ioline equipment to start using the new driver. Windows may go through a ‘New Driver Found’ installation process which is normal.
Firmware upgrades
Please contact Ioline Customer Service to obtain the latest CrystalPress Firmware upgrade information.


I would like to use rhinestones, but isn’t it time consuming?
At one time, this was true. Now the CrystalPress makes the process automatic. Instead of drilling or cutting stencils and brushing the rhinestones into place, the CrystalPress places your design onto the heat transfer paper in a matter of minutes. Further, Stencil systems can only do one size and one color where the CrystalPress can mix up to 100 colors and sizes in a single design.
I have looked at automatic rhinestone machines before, they are just too expensive. Is the CrystalPress more of the same?
It is true that automatic rhinestone placement systems can be very expensive ($18K-$45K). Ioline engineers found a way to simplify a complicated process, reduce cost by 65% (only 1/3 the price!), yet provide a high speed commercial grade rhinestone setter with integrated easy-to-learn software.
How does the CrystalPress work?
The CrystalPress is so easy to use that the user can be creating elaborate designs in a matter of minutes. Once the CrystalPress is hooked up, it can receive a design from its own design software, clip art or CorelDRAW!® or Adobe Illustrator. The machine uses a pick and place tool to grab rhinestones from the sorter bowl and places them on the heat transfer paper in thespecified pattern. Once the design is complete, it can be taken straight to the heat press to be affixed to a garment. The CrystalPress can create a series of the same design, or create a one of a kind motif in just minutes.
I use pre-made rhinestone motifs now. What could I expect to gain by purchasing the CrystalPress
Purchasing a CrystalPress for your shop will give you the flexibility and creative freedom to create any design that comes to mind. You will not have to wait for orders to arrive, and there will be no minimum orders to fulfill. You will also be able to create quick samples on the spot, demonstrating your creative abilities and closing sales.
Design Capabilities
Can I create designs with the CrystalStudio software?
CrystalStudio is not a drawing program. It adds Rhinestones to existing outline-vector designs and instructs the CrystalPress where to place them. You CAN create text graphic designs from any Windows True Type font in CrystalStudio. In order to edit or create entirely custom designs, you will need a vector-based drawing program such as Ioline Design, CorelDRAW!® or Adobe Illustrator®.
Do I need to know how to draw to use the CrystalPress?
Not at all. You could simply purchase a collection of stock designs and never have to use a drawing program. With some very basic instruction, though, you can quickly learn how to modify existing designs in CorelDraw!® or another program. For instance, to change a font or add a tail. Many newbies have learned how to tweak art and create custom designs with great success. Drawing programs can seem complex, but fortunately, you really only need to know about 20% of the program to get it to do what you need. We’d encourage you to get your feet wet and learn some drawing basics, as it is a skill that can help you gain more control over lead time and expenses, not to mention influence customer satisfaction. There are some free training tools on the Web and numerous third-party professional training classes available. Because so many drawing programs are used with the CrystalPress, we do not offer training on third-party software. However, if you’d like help finding a class, please contact Ioline Sales.
What design software will the CrystalPress work with?
The CrystalPress is compatible with Ioline Design, CorelDRAW®!, Adobe Illustrator®,and many other applications that can export HPGL PLT and DXF design files.
Does it place rhinestones on lines only, or can it fill a shape?
The CrystalPress can make an outline and/or fill a shape.
How many colors/sizes of stones can it use at once?
The CrystalPress system is setup to change colors/sizes after printing layers so a motif can have up to 100 colors/sizes on a single transfer sheet. This is accomplished by a unique partnership between the CrystalStudio software, which manages a maximum of 100 layers, and the CrystalPress that has two sorter bowls, each holding one size/color at a time. It only takes ~20 seconds to change to a new color and/or size when printing with more than two colors or sizes.
Maintenance & consumables
What’s involved with maintaining the CrystalPress?
The CrystalPress is nearly maintenance-free. There’s no lubrication nor periodic adjustments required. Simply keep it clean.
What consumables are used with the system?
The CrystalPress uses sticky heat transfer paper and rhinestones. The sticky paper is where the rhinestone design is placed, you can take the paper straight from the CrystalPress to the Heat Press. Rhinestones can be purchased directly from Ioline by calling 1.800.598.0029 or through a variety of other sources. They come in differing degrees of quality and brilliance. Ioline recommends that you research the rhinestones that best fit your design needs and confirm they are compatible with the CrystalPress before purchasing.
Hardware, installation & warranty
What are the hardware and electrical requirements?
The CrystalPress runs on a PC running Windows® 7 (32/64-bit), Windows® 8/8.1 (32/64-bit), Windows® 10 (32/64-bit). In terms of electrical requirements, the CrystalPress needs about the same amount of power as an office printer.
Will the CrystalPress work with a MAC?
The CrystalPress is compatible with Windows® PCs only.
What’s involved with installing the CrystalPress?
Installation is nearly identical to that of an office printer. The CrystalPress sits on a table and plugs into the PC via a serial or USB cable. Install the CrystalStudio Software that comes with the cutter, and you’re ready to make motifs.
What’s the warranty?
One year full warranty on parts & labor.


Order parts, request service or product support

Please phone 1-425-398-8282
or request technical support by email »

Support phone hours are Monday – Friday from 8 am to 4 pm, (Pacific Time, U.S.A.)