BoxDim Support


Follow these steps to install software for your BoxDim

Step One:

Install USB drivers by downloading the installation program and running it. Answer ‘yes’ or ‘OK’ to any security prompts.

Step Two:

Install the BoxDim Software by downloading the installation file and running it. Answer ‘yes’ or ‘OK’ to any security prompts.

Final Step:

Continue following the steps in the Ioline Quick Start Guide that was included with your machine. Visit the Manuals tab on this page to find the PDF User and Quick Start Guides and software manuals for your equipment. The Downloads tab includes the software listed above and other tools for your machine for later reference.

Tech Bulletins

Maintenance and Repair

Software Tips

Compliance and Environment

Ioline ROHS Statement
Official statement of ROHS compliance for Ioline products.
File: Ioline_RoHS_Complaince_Statement_2014.pdf
Ioline REACH Statement
Official statement of REACH compliance for Ioline products.
File: Ioline_REACH_Compliance_2020.pdf
Recycle Ioline Components
The Ioline Recycle website offers options for safely and properly recycling obsolete or damaged components.


BoxDim Quick Start Guide
Assembly and setup directions for the BoxDim Package Scanner.
File: boxdim-qsg.pdf
Version: 0
Posted: 2020.08.26
Size: 960 KB



BoxDim PC
Application that works with the Ioline BoxDim scanner to connect it to PC based shipping software.
Download: BoxDimPC_setup_full.exe
Latest Version: 0.2020.
Posted: 2020.10.14
OS: Microsoft Windows® Win10
USB Drivers
For the Ioline 100, 300, 350HF, FlexJet E, StudioJet, 600Ae, SmarTrac I/S & Contour, and CrystalPress equipped with a USB port.
Only for equipment manufactured on or after January 1, 2008
Download: CDM21228_Setup.exe
Latest Version: 2.12.28 (need to check your current version?)
Posted: 2018.05.02
Size: 2.4 MB
OS: Microsoft Windows® (x32 and x64): Win 7, Win 8.1 and Win 10
Read Me: On most Windows based computers, Ioline USB drivers will upgrade automatically through the Windows Update service. Use the file shown above to manually update the USB drivers if desired. Please refer to the USB Installation Guide for more information.
NOTE: If an error appears about “elevation”, run the file by right-clicking on it and choosing “Run as Administrator” instead of left-double-clicking on it.
Install: Download the driver file to the computer that is/will connect to the machine. Power off any connected Ioline machines then install the drivers by double clicking on the downloaded file. Once installation is complete, reboot the computer then connect and power on Ioline equipment to start using the new driver. Windows may go through a ‘New Driver Found’ installation process which is normal.
Firmware upgrades
Please contact Ioline Customer Service to obtain the latest CrystalPress Firmware upgrade information.


Maintenance & consumables
Hardware, installation & warranty
What’s the warranty?
One year full warranty on parts & labor.


Order parts, request service or product support

Please phone 1-425-398-8282
or request technical support by email »

Support phone hours are Monday – Friday from 7 a.m. to 5 p.m. Pacific Time.


Looking for the Ioline eCommerce store? It’s part of the Ioline website now.
Click on Shop in the top menu then choose Buy Consumables Online to use the new store.